PRIVACY NOTICE
Bacolod City Government Website
https://bacolodcity.gov.ph
The City Government of Bacolod
(“Bacolod City”, “the City Government”, or “the LGU”) respects and values your right to privacy and is committed to protecting your personal information in accordance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012, its Implementing Rules and Regulations, and issuances of the National Privacy Commission (NPC).
This Privacy Notice explains how personal information is collected, used, stored, shared, and protected when you access and use the official Bacolod City Government Website (bacolodcity.gov.ph), the Bacolod City Government Mobile Application (G-App), and the online services made available through these digital platforms.
For the Bacolod City Government Mobile Application (G-App), we may additionally collect: photographs and images you submit, including images of your government-issued identification documents and your profile photo; your device location, accessed only with your permission, to provide location-based features such as weather and maps; and push-notification tokens used to deliver official alerts and notifications.
Personal Information Controller
The Personal Information Controller (PIC) for this website is:
City Government of Bacolod
Bacolod Government Center
Bacolod City, Negros Occidental,
Philippines
The City Government determines the purposes and means by which personal information is processed through this website and its associated online services.
Information We Collect
The Bacolod City Government website serves as an information and service delivery platform. Depending on the service you access, we may collect the following information:
Information You Voluntarily Provide
When you submit forms, requests, applications, feedback, surveys, inquiries, complaints, registrations, or other transactions through the website, we may collect:
Full Name
Address
Email Address
Mobile or Telephone Number
Date of Birth
Government-issued Identification Information
Business Information
Property Information
Information contained in messages, requests, complaints, feedback, and supporting documents
Other information necessary to process a government service request Technical and Usage Information
When you visit the website, certain technical information may be automatically collected, including:
Internet Protocol (IP) Address
Browser Type and Version
Device Information
Date and Time of Access
Pages Visited
Referral Sources
System Logs and Security Audit Records
This information is collected primarily for website administration, cybersecurity monitoring, service improvement, and performance analysis.
Purpose of Processing
Personal information collected through the website may be processed for the following purposes:
Providing information, services, and assistance requested by users; Processing applications, registrations, permits, and government transactions;
Receiving and responding to inquiries, feedback, and complaints; Conducting surveys and public consultations;
Monitoring and improving government service delivery; Protecting the security and integrity of government information systems;
Complying with legal, regulatory, audit, and reporting requirements; Performing official functions and exercising authority vested in the City Government.
Personal information shall only be processed for lawful and legitimate purposes consistent with applicable laws and regulations.
Legal Basis for Processing
The City Government processes personal information based on one or more of the lawful criteria provided under the Data Privacy Act of 2012, including:
Consent of the data subject;
Compliance with a legal obligation;
Performance of a task carried out in the public interest or in the exercise of official authority;
Fulfillment of contractual obligations;
Protection of lawful rights and interests of the City Government and the public.
Data Sharing and Disclosure
Personal information may be shared only with authorized City Government offices, national government agencies, service providers, contractors, or partner institutions when necessary for the performance of official functions, processing of requests, delivery of public services, compliance with legal requirements, or protection of public interest.
The City Government does not sell, rent, trade, or disclose personal information to unauthorized third parties for commercial purposes.
Any authorized third-party service provider engaged by the City Government is required to implement appropriate security and confidentiality measures consistent with applicable privacy laws and contractual obligations.
Data Storage and Security
The City Government implements reasonable and appropriate organizational, physical, and technical security measures to protect personal information against unauthorized access, disclosure, alteration, misuse, destruction, or accidental loss.
Such measures may include:
Secure hosting infrastructure;
Encryption technologies;
Firewalls and intrusion prevention systems;
Access controls and authentication mechanisms;
Security monitoring and audit logging;
Regular vulnerability assessments and system maintenance.
Access to personal information is limited only to authorized personnel with legitimate operational requirements.
Data Retention
Personal information shall be retained only for as long as necessary to fulfill the purpose for which it was collected, comply with legal obligations, government records management requirements, audit regulations, and other lawful purposes.
Upon expiration of the applicable retention period, personal information shall be securely disposed of, anonymized, or archived in accordance with government records management policies and applicable laws.
Data Subject Rights
Under the Data Privacy Act of 2012, you have the following rights:
Right to be informed;
Right to access;
Right to object;
Right to rectification;
Right to erasure or blocking;
Right to data portability;
Right to damages;
Right to lodge a complaint with the National Privacy Commission.
Requests relating to these rights may be submitted to the City’s Data Protection Officer.
Third-Party Websites
This website may contain links to external government agencies, partner organizations, and third-party websites. The City Government is not responsible for the privacy practices, content, or security of external websites. Users are encouraged to review the privacy policies of such websites before providing personal information.
Changes to this Privacy Notice
The City Government may update this Privacy Notice from time to time to reflect changes in laws, regulations, technology, services, or operational requirements. Any updates shall be posted on this page and shall become effective upon publication unless otherwise stated.
Contact Information
For questions, requests, or concerns regarding the processing of personal information, please contact:
Atty. Karol Joseph Chiu
Data Protection Officer
Bacolod City Legal Office
Email: dataprotectionofficer@bacolodcity.gov.ph
If you believe your privacy rights have been violated, you may also file a complaint with the National Privacy Commission.
Consent
By accessing and using the Bacolod City Government website and submitting information through its online services, you acknowledge that you have read and understood this Privacy Notice and consent to the processing of your personal information for lawful government purposes, subject to applicable laws and regulations.